What are your shipping and handling
rates? Our shipping & handling rates are based on the total dollar
amount of your order. UPS Ground & 3-Day Select
Rates up to $40.00: Ground: $9.95 | 3-Day: $17.95 $41 -
$80.00: Ground: $12.95 | 3-Day: $22.95 $81 - $150.00: Ground: $15.95 |
3-Day: $31.95 $151 - $220.00: Ground: $18.95 |3-Day: $36.95 $221 -
$500.00: Ground: $21.95 | 3-Day: $41.95 $500+: Ground: $34.95 | 3-Day:
$54.95
How long does it take for production of my order? Each
item has it's own lead time depending on the vendor that is producing it. Please
refer to the lead time specified on the product information page for the most
accurate estimate. Please note, lead times do become extended during the weeks
leading up to the holidays. We will do our best to keep these extended lead
posted on each product's information page.
My order includes a
digital photo. How do I get this to you and what are the digital
specifications? When you receive your confirmation email of your order,
reply to the email and attach the image or images to be used for your digital
photo card. Or mail the photo to orders@polkadotsstationery.com and reference your order
number. Ideally, your image should be at least 300 dpi and should be
saved as either a .jpg, .jpeg, or .gif file. If your digital camera is set to
use the highest resolution available, the resulting image should be clear enough
for our printing needs.
Can I send a printed photo to be used with my
order? No. We will need a digital image to process your
order.
What is your return policy? Due to the nature of our
personalized products, once an order is placed it cannot be cancelled,
nor refunded. If we have misprinted an item or monogrammed it
incorrectly, then we will certainly replace this item right away. Please let us
know if you have any questions concerning an item prior to
placing the order.
Do you offer RUSH orders? If a RUSH service
is available, it will be listed as an option on the product information page.
Additional fees will apply and RUSH orders are given priority in the production
process, however no commitments of exact delivery date can be made. If you would
like to rush an order further, you may consider selecting the expedited shipping
option at check out. If you require next day or overnight shipping, please
call us after placing your order and we will ensure it is expedited.
803.386.2506
I ordered several products. Will all of my items come
shipped together? We drop ship many items directly from the manufacturer
to you, the customer to ensure the quickest delivery possible. For this
reason, you may receive your orders in several shipments, however you only pay
for shipping one time at check-out.
I
ordered products from a Polka Dots Party. Should I call the rep or
Polka Dots directly with a question or problem with my order? Please
contact us directly so that we can resolve your question or problem as quickly
as possible! orders@polkadotsstationery.com OR
803.386.2506
What is your privacy policy? Polka Dots Inc. does
not sell ANY customer information to any party, period. Your information is used
for the sole purpose of customizing, processing, producing and delivering your
order.
Is my credit card secure when I pay on your
website? Yes. Polka Dots, Inc. is a licensed vendor with Verisign and
your information is transfered using SSL encryption technology to ensure that it
cannot be accessed by anyone.
My question is not answered here. How
can I reach you? If you need to contact us, please feel free to do so by
email or telephone. 803.386.2506 | orders@polkadotsstationery.com
